返金ポリシー
Last updated: September 18, 2026
We have a 30-day return window for eligible items, starting the day you receive your order.
Eligibility
To be eligible for a return, the item must be unused and in the same condition you received it, with original packaging where applicable, and you must have proof of purchase.
Custom / made-to-order neon and personalized items are generally not returnable unless they arrive damaged, defective, or not as described. If you have a quality issue, contact us right away with photos so we can make it right.
How to start a return
- Email claire@stellarsenshi.com with your order number and reason for return.
- Wait for written approval. Do not ship a return until we confirm.
- After approval, ship the item to:
StellarSenshi Returns
1631 Kapiolani Boulevard
Honolulu, HI 96814
United States
Items sent back without prior approval may not be accepted.
Damages and issues
Please inspect your order on delivery. If anything is defective, damaged, or incorrect, contact us immediately with photos so we can evaluate and resolve the issue.
Non-returnable items
We generally cannot accept returns of custom/personalized products (except quality issues above), gift cards, or final-sale items clearly marked as such.
Exchanges
The fastest path is usually to return the eligible item (once approved) and place a new order for the replacement.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund is approved. If approved, refunds go to your original payment method within about 10 business days (your bank may take additional time to post).
EU cooling-off
If you are in the EU, you may also have a 14-day cooling-off right for distance sales, subject to applicable exceptions (including customized goods). Contact us for details on your order.
Questions: claire@stellarsenshi.com