FAQs

About Neon

Q1: How are these neon lights produced?

A: Our neon lights are crafted using advanced laser engraving technology and handmade techniques. Each piece is meticulously designed and made by hand to ensure high quality and uniqueness.

Q2: Do you support personalized customization?

A: Yes! We offer personalized customization services. You can choose characters, scenes, and colors, allowing us to create a one-of-a-kind Sailor Moon neon light for you.

Q3: Are the neon lights suitable for home decor?

A: Yes, our neon lights can serve as personalized home decor or unique gifts. They use energy-efficient LED light sources, ensuring safety and durability.

Q4: What is your shipping and return policy?

A: We provide secure and reliable shipping services, ensuring that products arrive intact. If you are dissatisfied with the product or if it is damaged during shipping, we offer return and exchange services.

Q5: Do you offer international shipping?

A: Yes, we support international shipping. During checkout, you can select applicable shipping fees and delivery options for your region.

Q6: How can I contact customer service?

A: If you have any questions or need assistance, you can reach our customer service team through our contact page or via email. We strive to provide timely and effective assistance.

Q7: What materials are used for the neon lights?

We use high-quality LED neon flex, which is durable, energy-efficient, and safe. It's a modern alternative to traditional glass neon tubes.

Q8: How long does it take to receive a custom neon order?

Production times vary depending on the complexity of the design and current order volume. Generally, it takes approximately 3-5 weeks from the order confirmation date to delivery.

Q9: What if my neon light arrives damaged?

While we take every precaution to ensure safe delivery, if your neon light arrives damaged, please contact our customer support team immediately. We will work swiftly to resolve the issue and provide a replacement if necessary.

Q10: Can I return or exchange a custom neon light?

Due to the personalized nature of custom neon lights, returns or exchanges are generally not accepted. However, if there is an issue with your order, please contact us, and we'll do our best to find a satisfactory solution.

About Embroidered

Can I customize embroidered clothing?

Yes, we offer custom embroidery services. You can choose patterns, colors, and text according to your preferences. For details, please contact our customer service.

Is embroidered clothing suitable for all seasons?

Embroidered clothing comes in various styles and fabrics suitable for different seasons. Choose the appropriate style of embroidered clothing based on the season.

Can I iron embroidered clothing?

Yes, you can iron embroidered clothing, but avoid direct ironing on the embroidery. Turn the garment inside out or place a thin cloth over the embroidery before ironing.

Will the embroidery scratch my skin?

High-quality embroidery typically does not scratch the skin as it uses soft threads and advanced techniques. If you feel uncomfortable, consider wearing a layer underneath the garment.

How long does it take to complete a custom embroidery?

The time required for custom embroidery depends on the complexity of the design and the order quantity. Generally, custom orders will be completed within 2-3 weeks. Please contact customer service for specific timeframes.

Can embroidered clothing be machine washed?

Most embroidered clothing can be machine washed, but to protect the embroidery, it's recommended to use a gentle cycle and turn the garment inside out. Use cold water and a mild detergent.

How can I customize an embroidery design?

You can customize your embroidery design by contacting our customer service team. Provide the design, colors, and text you want, and we will create it according to your specifications.